RETURN AND REFUND POLICY

Return Timeframes

Most items may be returned within 15 days of receiving your order. Please note that eligibility may vary depending on the product.

Return Conditions
To qualify for a return, items must be:

Unused and in their original condition

Include all original tags and packaging

Accompanied by the packing slip

Return Shipping

Customers are responsible for return shipping costs unless we shipped the wrong item. In cases where an incorrect item was sent, we will provide a prepaid return label.

Non-Returnable Items

The following items are non-returnable and non-exchangeable:

Personalized or monogrammed items

Special-order items

Clearance items

Holiday-themed or Christmas items

Items damaged through normal wear and tear

Exchanges for Damaged Items

Damaged or defective items may be eligible for exchange only (no refunds). Damage must be reported within 2 days of delivery by contacting support@pawsyco.net
 with photos or videos showing the issue.

Lost or Unclaimed Packages

If your package is lost in transit, we will reship it after verification. However, once the tracking status shows “Delivered,” we are not responsible for lost, stolen, or unclaimed packages.

How to Initiate a Return

To start a return, please contact us at support@pawsyco.net
 with your order number and reason for return. Our team will provide further instructions and return authorization.

SHIPPING POLICY

Processing & Delivery
All orders are shipped from our USA facility within 2–4 business days.

USA Delivery Time: 3–7 business days

Carrier

We ship all orders via USPS. Tracking information will be provided once your order ships.

Shipping Insurance

Optional shipping insurance is available at checkout and covers loss or damage during transit. To file a claim, contact support@pawsyco.net 

Can I return my purchase?

For change-of-mind returns, customers are responsible for shipping costs plus a 30% restocking fee. Contact us within 30 days of delivery.